Did these troubleshooting suggestions help you fix the problem? Let us know in the comments below. Should the issue persists, switch to a different browser or install the Amazon Prime Video stand-alone app. Additionally, clear the cache, disable your extensions and update your browser. If you can’t play Amazon Prime videos on Microsoft Edge, disable hardware acceleration in your browser settings. Turn off “ Use hardware acceleration when available“. Click on More options, go to Settings, and select System. Turn off Hardware AccelerationĪ number of users confirmed that disabling hardware acceleration fixed the problem.

Amazon Prime Video supports the following browsers: Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari, and Opera. If the problem persists, switch to a different browser. Restart your computer and install a fresh copy of Edge. Select Edge from the list of installed apps, and hit the Uninstall button. Go to Settings, select Apps, and go to Apps and Features. Check for updates and install the newest Edge version on your machine. Go to Help and feedback and select About Edge.

Then go to Extensions and toggle off all your browser extensions. If the issue persists, clear your cache from All time. Select Clear browsing data and clear your cache from the last four weeks. If your Edge browser is to blame for the Amazon Prime Video issues you’re experiencing, the solutions below should fix the problem.įirst of all, go to More options, select History, and then click on More options again. Of course, the app won’t fix your Amazon Prime issues on Edge, but you should be able to quickly access your account and play the videos you’re interested in. If you’re looking for a quick workaround, you can download the Amazon Prime Video app from the Windows Store. Fix Microsoft Edge Not Playing Amazon Prime Videos Install the Amazon Prime Video App

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